17 Mar, 2021 → by ClaimboUser301145
Not Arrigo anymore
1
Update by user Apr 19, 2021 It has been close to 2 months since my review and we still haven’t received a response to our issue, even after we contacted Michelle who supposedly is the customer Sevice person, which says to us that the new Arrigo doesn’t care about customer satisfaction. Stay far away from this dealer you will be sorry if you don’t. Original review posted by user Mar 17, 2021 The new Arrigo is now owned by the Morgan automotive group. I don't know if you ever dealt with the old Arrigo, my experience with the old Arrigo was that they were very reasonable and offered some extra incentives to their loyal customers above and beyond the usual Chysler incentives to keep returning customers happy. Morgan automotive group doesn't have the same philosophy as the old Arrigo had, it was totally a different way of dealing with loyal returning customers, I guess it may be due to the fact this was my first time dealing with Morgan, but extra care and incentives were missing, the sales person was very helpful, but the management in my opinion doesn't have the depth to look at all aspects of satisfying a customers buying experience so they will come back when ready to lease or purchase a new vehicle. The old adage "I love the car but don't like the dealer ", applies here for the Morgan automotive group User's recommendation: Get your deals in writing and cover all details yourself.