Purchasing a mattress is easy as there are so many competitors. When buying online you have to go with what they are marketing. Saatva marketed their product (mattress) and their service to include their 'White Glove' service and there commitment to remove the old mattress. You base your purchasing on these type of sales pitches. When the third party delivery service (CDW Logistics) brought the new mattress, they would not take the old mattress due to it was soiled. I asked why they would not dispose of it, and they said we do not dispose our mattresses as we donate them. Saatva is contracting with companies which do not provide the promise Saatva is marketing. If I knew this upfront, I would of never purchased my mattress from Saatva as there are plenty of competitors out there who provide a competitive product and provide all the services they claim they will do. From a service perspective, when I called Saatva, the representative, Kareem was very rude and suggested I take it to the dump myself or set it by the curb. My neighborhood does not have curbs, and this neighborhood is not where you set a king mattress out at the street for someone to possibly pick up. Very disappointed in this company and pledge to tell everyone what to expect from them. User's recommendation: Shop around before buying Saatva mattress. Competitors will provide better commitments.